Team Leader
Location: The Car Buying Group
Voted the fastest growing Tech company in the North of England 2017 and number 20 in The Sunday Times top 20 tech track 100 list 2018, The Car Buying Group, work with enthusiastic, passionate, and hardworking individuals. Our aim is to be one of the leading online car buying services, offering an industry leading proposition, delivering the fairest, simplest and one of the fastest ways to sell a car on line. Our passion is cars and customer experience.
We are looking for HOME BASED TELESALES TEAM LEADER to drive performance and develop our people into excellent Vehicle Purchasers. Your purpose is to help deliver and achieve outstanding results against key budget growth targets, supporting each business area in maximising aggressive volume and profit goals through the effective delivery of agreed tasks.
You will have an exceptional interpersonal skills, be comfortable coaching and have the ability to spot trends and act to maximise sale performance through leadership of your team. You must be self-driven and motivated and enjoy working in a highly targeted and fast paced environment.
It is imperative that you have a Successful Sales background, although you will be given full training and support on how the purchase process works and how to lead a team of vehicle purchasers.
You will be expected to work from our head office, in Wakefield at least once per Month, so holding a drivers license and having the ability to commute is essential.
As Team Leader you will have responsibility for the following activities:
- Maximising volume growth by achieving and exceeding key targets
- Supporting self and team in achieving profit targets alongside PPU requirements
- Setting up the team for the day ahead through ‘stand up’ and other meaningful interactions with colleagues
- Supporting in customer escalations and complex customer enquiries
- Coaching and mentoring of Vehicle Purchasers to achieve the overall Car Buying Group mission and objectives
- Positively embedding new customers and process changes within the team
- Designing and implementing successful initiatives to improve team and own performance
- Setting clear development plans with Vehicle Purchasers against key mission objectives
- Supporting the Head of Department and Senior Leadership team in the preparation, processing and reporting of data to enable meaningful conversations and delivery of initiatives to colleagues and customers
Qualifications/Experience:
- Have experience in successfully leading a sales team to grow revenue
- Have experience handling customer enquiries
- Have experience of meeting sales targets and reporting on key performance measurements
- Have a track record of superior sales performance
- Proactively seek out opportunities to self-develop and improve core sales and enquiry handling skills
- Have excellent phone manner, verbal and written communication skills.
- Have an Analytical approach, able to ascertain fact, problem solve and seek answers to queries for the customer.
- Have the ability to prioritise and deal with your varied workload in an effective and timely manner.
- Automotive industry experience preferred but not essential.
40 hours per week.
Vehicle Purchasers
Location: TCBG
oted the fastest growing Tech company in the North of England 2017 and number 20 in The Sunday Times top 20 tech track 100 list 2018, The Car Buying Group, work with enthusiastic, passionate, and hardworking individuals. Our aim is to be one of the leading online car buying services, offering an industry leading proposition, delivering the fairest, simplest and one of the fastest ways to sell a car on line. Our passion is cars and customer experience.
We are looking for several enthusiastic, passionate, and hardworking individuals to join our team as Vehicle Purchasers. The roles will be based working from home.
What’s the job?
We are looking for HOME BASED TELESALES CONSULTANTS to turn our leads into purchases. Making outbound calls to members of the public who are looking to sell their vehicle. You will build relationships and negotiate the purchase of their vehicle by selling the benefits of The Car Buying Group and showing them our unique and best in class customer experience.
You will have an exceptional telephone manner, be comfortable negotiating deals by using an overarching Sales Skill. You must be self-driven and motivated and enjoy working in a highly targeted and fast paced environment.
It is imperative that you have a Successful Sales background, although you will be given full training and support on how the purchase process works and how to become a first rate vehicle purchaser.
You will be expected to work from our head office, in Wakefield at least once per Month, so holding a drivers license and having the ability to commute is essential.
What’s in it for you?
In return for the above, we offer a starting salary of £18,137.60 with OTE £30k + (uncapped commission).
An incredibly generous Monthly Commission structure which incentivises high performance and high value
30 days holiday per year (inclusive of bank holidays).
The ability to work from home from anywhere in the UK, using our state of the art Dialler system and CRM.
Working hours are 40 per week and include working 1 in every 3 Saturdays.
We also offer full training, development and support. We have a strong growth plan with lots of opportunities for people to develop in the future.
Essentials for the Job:
- Ideally a minimum of 2 Years Experience in highly targeted Sales Organisation
- Evidence of being Self Motivated and Driven to Succeed
- A Thorough Understanding of Microsoft Programmes and IT Literacy
- The Confidence to speak to customers over the telephone
- A UK Drivers License
40 hours per week.
Business Development Manager
Location: Group Role
We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.
We are looking for a Business Development Manager to join our busy sales team. This is a national role which can be based at any of our 6 sites across the UK.
Primary responsibilities:
- Deliver new business growth across Aston Barclay.
- Meet & exceed sales KPI’s consistently.
- Provide exceptional levels of customer service.
- Effectively on board new customers
Duties include:
- To implement the new business development strategy for Aston Barclay to grow market share.
- To research and identify sales leads and potential customers to create new business growth opportunities
- Identify key decision makers and update systems with contact information.
- Build and maintain a prospect target matrix and communicate to Sales & Marketing Director on a weekly basis.
- Undertake structured prospecting and sales calls, qualifying requirements, setting up meetings and presenting tailored solutions that meet the customer’s needs.
- Integrate new products and services into the sales process.
- Implement sales products and the sales programme, specifically setting up customers with Aston Barclay’s digital products
- Assist the development and implementation of customer facing presentations and sales collateral.
- Maintain knowledge of all Aston Barclay products and be a go to source for information and updates for the wider team.
- Monitor competitors closely including performance, wins, losses and products.
- Maintain and grow new customers to gain maximum sales volume.
- Plan, lead and manage the implementation of all new customers to include, marketing and buyer engagement plans, operational delivery requirements, digital product implementation, formation of service level agreements and terms of business.
- Work closely with key stakeholders to provide a smooth transition for new customers.
- Manage customer enquiries & be an active conduit for issue resolution.
- Represent Aston Barclay at external events.
Skills and experience required:
- Proven experience of field-based sales role within a similar environment.
- Industry experience (desirable).
- Must be experienced in strategic sales and long sales cycles.
- Must be able to demonstrate recent successes of meeting and exceeding sales targets.
- Ability to consistently provide exceptional levels of customer service.
- The ability to work autonomously and as part of a team.
- Organisation and time management skills, be able to work at pace.
- The ability to effectively present information and negotiate at all levels.
- Able & willing to travel.
- High level IT literacy in all core Microsoft programmes and database management
- Be able to manage time and resources effectively.
40 hours per week, Monday to Friday
Auction Assistant
Location: Leeds LCV
We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.
We are looking for a full time Auction Assistant to join our team at our Leeds site.
Responsibilities include:
- Provide exceptional service to all our customers and clients.
- Be responsible for the end to end buyer registration process.
- Be responsible for customer enquiries.
- Carry out administrative tasks with a high level of accuracy.
Duties include:
- Register buyers
- Serve at the counter
- Answer the phone
- Field all enquiries from customers & vendors
- Prepare documentation to support Sale Day activities including creation of catalogues.
- Prepare the rostrum for Sale Day
- Produce the Sales Catalogue
- Reconcile the payment drawer daily
- Manage provisional bids as required
- Process payments from buyers
- Manage DVLA & legal requests for information
- Oversee that all invoices are prepared & sent to buyers, including delivery, with support from Auction Assistant
- Liaise with Accounts Assistant within branch to ensure debt is controlled.
Qualifications/Experience:
- Excellent customer service skills
- Intermediate computer & Microsoft office knowledge
- Strong interpersonal and communication skills
- Organisation & prioritisation skills
40 hours per week, Monday to Friday
Yard Operative
Location: Donington Park
We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.
We are looking for a 3 x part time Yard Operatives based at our Donington site. 18 hours per week.
Responsibilities:
- Process vehicles and carry out vehicle checks.
- Ensure that levels of customer service within the function are exceptional at all times.
- Take responsibility for yard & site health, safety & security.
Duties include:
- Book vehicles in and out using the handheld device.
- Conduct vehicle security checks.
- Update all paperwork and barcodes appropriately.
- Dispatch documentation to the administrative staff.
- Report all vehicle defects in a timely manner.
- Refuel vehicles as per procedure.
- Jump start or battery start vehicles as per procedure.
- Transport vehicles around the yard as needed, adhering to legislation & Company policies
at all times. - Ensure that vehicles are prepared for sales in line with site processes.
- Process vehicles through the sale.
- Prepare vehicles for collections post sale.
Skills
- Full driving license.
- Ability to work in a complex, fast paced
operations function. - Interpersonal and communication skills.
- Experience of working to deadlines with
quality output. - Proven experience of delivering
exceptional service to customers.
Yard Operative
Location: Donington Park
We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.
We are looking for a full time Yard Operative based at our Donington site. 40 hours per week, Monday to Friday.
Responsibilities:
- Process vehicles and carry out vehicle checks.
- Ensure that levels of customer service within the function are exceptional at all times.
- Take responsibility for yard & site health, safety & security.
Duties include:
- Book vehicles in and out using the handheld device.
- Conduct vehicle security checks.
- Update all paperwork and barcodes appropriately.
- Dispatch documentation to the administrative staff.
- Report all vehicle defects in a timely manner.
- Refuel vehicles as per procedure.
- Jump start or battery start vehicles as per procedure.
- Transport vehicles around the yard as needed, adhering to legislation & Company policies
at all times. - Ensure that vehicles are prepared for sales in line with site processes.
- Process vehicles through the sale.
- Prepare vehicles for collections post sale.
Skills
- Full driving license.
- Ability to work in a complex, fast paced
operations function. - Interpersonal and communication skills.
- Experience of working to deadlines with
quality output. - Proven experience of delivering
exceptional service to customers.
Yard Operative
Location: Chelmsford
We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.
We are looking for a full time Yard Operative based at our Chelmsford site. 45 hours per week Monday to Friday.
Responsibilities:
- Process vehicles and carry out vehicle checks.
- Ensure that levels of customer service within the function are exceptional at all times.
- Take responsibility for yard & site health, safety & security.
Duties include:
- Book vehicles in and out using the handheld device.
- Conduct vehicle security checks.
- Update all paperwork and barcodes appropriately.
- Dispatch documentation to the administrative staff.
- Report all vehicle defects in a timely manner.
- Refuel vehicles as per procedure.
- Jump start or battery start vehicles as per procedure.
- Transport vehicles around the yard as needed, adhering to legislation & Company policies
at all times. - Ensure that vehicles are prepared for sales in line with site processes.
- Process vehicles through the sale.
- Prepare vehicles for collections post sale.
Skills
- Full driving license.
- Ability to work in a complex, fast paced
operations function. - Interpersonal and communication skills.
- Experience of working to deadlines with
quality output. - Proven experience of delivering
exceptional service to customers.
Yard Operative
Location: Chelmsford
We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.
We are looking for a part time Yard Operatives based at our Chelmsford site. 29 hours per week.
Responsibilities:
- Process vehicles and carry out vehicle checks.
- Ensure that levels of customer service within the function are exceptional at all times.
- Take responsibility for yard & site health, safety & security.
Duties include:
- Book vehicles in and out using the handheld device.
- Conduct vehicle security checks.
- Update all paperwork and barcodes appropriately.
- Dispatch documentation to the administrative staff.
- Report all vehicle defects in a timely manner.
- Refuel vehicles as per procedure.
- Jump start or battery start vehicles as per procedure.
- Transport vehicles around the yard as needed, adhering to legislation & Company policies
at all times. - Ensure that vehicles are prepared for sales in line with site processes.
- Process vehicles through the sale.
- Prepare vehicles for collections post sale.
Skills
- Full driving license.
- Ability to work in a complex, fast paced
operations function. - Interpersonal and communication skills.
- Experience of working to deadlines with
quality output. - Proven experience of delivering
exceptional service to customers.
Yard Operative
Location: Wakefield
We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.
We are looking for a 2 x full time Yard Operatives based at our Wakefield site. 40 hours per week Monday to Friday.
Responsibilities:
- Process vehicles and carry out vehicle checks.
- Ensure that levels of customer service within the function are exceptional at all times.
- Take responsibility for yard & site health, safety & security.
Duties include:
- Book vehicles in and out using the handheld device.
- Conduct vehicle security checks.
- Update all paperwork and barcodes appropriately.
- Dispatch documentation to the administrative staff.
- Report all vehicle defects in a timely manner.
- Refuel vehicles as per procedure.
- Jump start or battery start vehicles as per procedure.
- Transport vehicles around the yard as needed, adhering to legislation & Company policies
at all times. - Ensure that vehicles are prepared for sales in line with site processes.
- Process vehicles through the sale.
- Prepare vehicles for collections post sale.
Skills
- Full driving license.
- Ability to work in a complex, fast paced
operations function. - Interpersonal and communication skills.
- Experience of working to deadlines with
quality output. - Proven experience of delivering
exceptional service to customers.
Yard Operative (zero hour)
Location: Wakefield
We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.
We are looking for a 4 x Yard Operatives based at our Wakefield site. These roles are on a zero hour contract basis.
Responsibilities:
- Process vehicles and carry out vehicle checks.
- Ensure that levels of customer service within the function are exceptional at all times.
- Take responsibility for yard & site health, safety & security.
Duties include:
- Book vehicles in and out using the handheld device.
- Conduct vehicle security checks.
- Update all paperwork and barcodes appropriately.
- Dispatch documentation to the administrative staff.
- Report all vehicle defects in a timely manner.
- Refuel vehicles as per procedure.
- Jump start or battery start vehicles as per procedure.
- Transport vehicles around the yard as needed, adhering to legislation & Company policies
at all times. - Ensure that vehicles are prepared for sales in line with site processes.
- Process vehicles through the sale.
- Prepare vehicles for collections post sale.
Skills
- Full driving license.
- Ability to work in a complex, fast paced
operations function. - Interpersonal and communication skills.
- Experience of working to deadlines with
quality output. - Proven experience of delivering
exceptional service to customers.
Trade Plate Driver (Zero hour)
Location: Leeds LCV
We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.
We are looking for a 2 x Trade Plate Drivers based at our Leeds site. These roles are on a zero hour contract basis.
Responsibilities:
- Undertake the collection and delivery of vehicles to and from Auction.
- Ensure that levels of customer service within the function are exceptional at all times.
- Maintain exceptional levels of health, safety & security.
Duties:
- Collect & deliver vehicles as directed.
- Ensure road worthiness of vehicles, reporting any defects in a timely fashion.
- Report all damage to vehicles or property in-line with Company procedures.
- Carry out vehicle damage appraisals to a high level of accuracy at all times.
- Process all relevant administration to a high standard, whether paper based or electronic.
- Dispatch documentation to the Administrative function as required.
- Carry out delegated duties as required.
Skills:
- Full UK driving licence
- Confident in driving all manner of
vehicles including: Cars, Light &
Medium Goods Vehicles; Manual &
Automatics. - Experienced in carrying out
administrative duties. - Experience of working to deadlines with
quality output. - Proven experience of delivering
exceptional service to customers. - Attention to detail.
Yard Operative (Zero Hour)
Location: Prees Heath
We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.
We are looking for a 3 x Yard Operatives based at our Prees Heath site. These roles are on a zero hour contract basis.
Responsibilities:
- Process vehicles and carry out vehicle checks.
- Ensure that levels of customer service within the function are exceptional at all times.
- Take responsibility for yard & site health, safety & security.
Duties include:
- Book vehicles in and out using the handheld device.
- Conduct vehicle security checks.
- Update all paperwork and barcodes appropriately.
- Dispatch documentation to the administrative staff.
- Report all vehicle defects in a timely manner.
- Refuel vehicles as per procedure.
- Jump start or battery start vehicles as per procedure.
- Transport vehicles around the yard as needed, adhering to legislation & Company policies
at all times. - Ensure that vehicles are prepared for sales in line with site processes.
- Process vehicles through the sale.
- Prepare vehicles for collections post sale.
Skills
- Full driving license.
- Ability to work in a complex, fast paced
operations function. - Interpersonal and communication skills.
- Experience of working to deadlines with
quality output. - Proven experience of delivering
exceptional service to customers.
