Working with Aston Barclay

Vehicle Refurbishment Manager

Location: Donington Park

We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.

We are looking for a full time Vehicle Refurbishment Manager to join our busy team at Donington.

Principal Responsibilities;

• Identify refurbishment opportunities; working with vendors to increase revenue.
• Establish and manage a preferred supplier list for refurbishment.
• Report on refurbishment performance & identify areas for improvement.
• Undertake administrative tasks as required.
• Maintain exceptional standards of Health & Safety.
• Ensure that levels of customer service within the function are exceptional at all times.

Key Performance Indicators;

• Be an effective member of the operations team driving Company performance.
• Deliver exceptional standards and quality performance across all areas of the auction centre.

Detailed Tasks;

• Identify refurbishment opportunities; working with vendors to increase revenue.
• Identify opportunities for refurbishments on vehicles, in order to increase the Company profit.
• Carry out refurbishment repairs to the highest possible standards.
• Support the Operations Manager with assessment of vehicles under the Aston Barclay Assured scheme, carrying out refurbishments as needed.
• Provide technical support & guidance to vehicle inspectors as needed.
• Look to improve the grading of vehicles & increase first time conversion rates.
• Assess vendor vehicles against the specific grade improvement programme for each vendor.
• Engage with vendors with a view to undertaking refurbishments on vehicles to increase revenue.
• Meet with vendors & suppliers on a regular basis to review previously completed work & obtain new opportunities.

Establish and manage a preferred supplier list for refurbishment;

• Complete tender processes to identify preferred supplier list.
• Manage supplier relationships and performance against SLAs.
• Produce a supplier list to enable all work to be carried out efficiently and to the required standard.
• Ensure that each supplier is price matched, meaning the best possible value is achieved for the Company on any subcontracted work.
• Approve supplier invoices against agreed pricing structure.

Report on refurbishment performance and identify areas for improvement
• Produce weekly reports with revenue acquired and vendor feedback.
• Attend management meetings when requested, producing data analysis of work carried out to be discussed & analysed.
Undertake administrative tasks as required
• Ensure that all refurbishment costs are captured within the job card system.
• Carry out invoicing correctly, ensuring that all charges are accurate & obtain appropriate approvals.
• Maintain exceptional standards of Health & safety
• Ensure the site is a safe working environment at all times.
• Consistently adhere to current legislation & Company policy in regard to driving & vehicle safety.
• Report all accidents according to Company procedures.
• Drive legally, in-line with Company procedures & in consideration of others at all times.
• Carry out jump starts and refuelling in accordance with guidelines.
• Identify and report any broken or faulty equipment, hardware etc.
Ensuring that levels of customer service within the function are exceptional at all times
• Consistently work in a way that delivers exceptional customer service.
• Deal with complaints as necessary.
• Escalate complaints as necessary.
• Complete the complaints log on every occasion.
• Ensure feedback is learned from and work in a way that supports continuous improvement.

Required Skills and Experience;

• Full driving license, with 6 points or less.
• Extensive knowledge of vehicle mechanics & refinishing.
• NAMA inspections qualified, desirable but not essential.
• Ability to work in a complex, fast paced operations function.
• Strong interpersonal and communication skills.
• Proven experience of delivering exceptional service to customers both personally and through a team.
• Organisational and prioritisation skills.



40 Hour per week
Monday - Friday


Registered Address

Units 1 & 2 Harvard Way
Normanton Industrial Estate
West Yorkshire

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NAMA member Motor Trader Awards Winner 2019 DXA 19