Working with Aston Barclay

Sales Support Assistant

Location: TCBG

Voted the fastest growing Tech company in the North of England 2017 and number 20 in The Sunday Times top 20 tech track 100 list 2018, The Car Buying Group, work with enthusiastic, passionate, and hardworking individuals. Our aim is to be one of the leading online car buying services, offering an industry leading proposition, delivering the fairest, simplest and one of the fastest ways to sell a car on line. Our passion is cars and customer experience.

As a Sales Support Assistant, you will be responsible for :

  • Speaking with third party transport agents at the point of vehicle collection to gain an accurate description of the vehicles condition
  • Comparing the transport agents assessment to that of the customers initial description to validate the accuracy of the information
  • Creating strong relationships with vehicle purchasing colleagues who will account for vehicles that require renegotiation at the point of collection
  • Providing feedback and reporting at all levels of the business to improve the quality of collections and the vehicle collection process
  • Liaising with customers to obtain and process payment information and confirm the transaction as complete
  • Handling pre and post sale customer queries, such as ensuring correct documents, fines, transfer of vehicle ownership and/ or vehicle breakdown
  • Providing an excellent customer experience as contact point to our business

Qualifications/Experience:

  • Previous experience within a telephone/ office/ contact centre environment
  • Understanding and working knowledge of Microsoft packages (excel/ word)
  • Excellent data entry skills
  • Ability to prioritise effectively with strong multi tasking skills
  • Comfortable with speaking to customers, suppliers and colleagues at all levels
  • Excellent communication skills
  • Proven ability to meet/exceed targets

10.30am - 7.00pm, Monday to Friday with flexibility to work Saturdays as required (a day off in the week will be provided where a Saturday is worked). 40 hours per week.

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Chelmsford

Drovers Way
Chelmsford
Essex
CM2 5PP

Leeds LCV Centre

Hillidge Road
Leeds
West Yorkshire
LS10 1DE

Prees Heath

Heath Road
Whitchurch
Shropshire
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Brook Lane
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West Yorkshire
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