Account Manager
Location: Group
We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.
Our mission is to bring new perspectives, energy and more innovative ways of working to extend our value within the automotive industry.
We are looking for an enthusiastic Account Manager to join our existing team. Reporting to the Head of Core Accounts, the role is a national role with regular business travel required and can be based from any of our six sites with hybrid working options available.
Account Management
- To work with our existing client base, to cross sell products and services within the existing portfolio of customers to ensure continued revenue and solutions to the customers business needs.
- Maintain regular client contact and ensure timely delivery of client reports. Prepare benchmarking data and management information to enable the effective management of customer reviews, using ‘Proactive Account Management’ skills that brings influence on the decision-making process.
- To set up regular review meetings with the client to review performance and outstanding issues using Performance Data including buyer reviews (supported by senior managers within the business, where necessary) and to evaluate current services being provided by Aston Barclay
- To work closely with Head of Core Accounts, and senior managers within the business and our auction centre managers and colleagues to ensure that the delivery of client SLA and KPi’s are being met. In addition, liaise with vendor and auction centre management to initiate and develop new sales programmes which in turn will help grow our dealer volumes at auction.
Proven experience of field-based role within a similar environment.
- Experience within the automotive industry is highly desirable.
- Must be able to demonstrate recent successes of meeting and exceeding targets.
- Ability to provide exceptional levels of customer service at all times.
- The ability to work autonomously and as part of a team.
- Organisation and time management skills, be able to work at pace.
- The ability to effectively present information and negotiate at all levels.
- Able & willing to travel.
