Working with Aston Barclay

Yard Team Leader

Location: Chelmsford

We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.

We are looking for a full time Yard Team Leader to join our busy Chelmsford team.

Principle responsibilities: 

• Effectively lead the Yard team
• Process vehicles and carry out vehicle checks.
• Ensure that levels of customer service within the function are exceptional at all times.
• Take responsibility for Yard & site health, safety & security.

Duties include:

• Provide visible, respectful leadership to the Yard team and be the technical expert for direct reports.
• Maintain all systems ensuring that adequate and appropriate records are created and maintained.
• Manage the direct reports to achieve agreed outputs.
• Embed KPI’s to manage performance across team.

• Book vehicles in and out using the handheld device.
• Conduct vehicle security checks.
• Update all paperwork and barcodes appropriately.
• Dispatch documentation to the administrative staff.
• Report all vehicle defects in a timely manner.
• Refuel vehicles as per procedure.
• Jump start or battery start vehicles as per procedure.
• Ensure that vehicles are prepared for sales in line with site processes.
• Process vehicles through the sale.
• Prepare vehicles for collections post sale.

Skills/Experience:

• Full driving license.
• Experience in effective problem solving and decision making.
• Ability to manage, coach, mentor and develop people.
• Ability to work & manage a team in a complex, fast paced operations function.
• Interpersonal, influencing and communication skills.
• Experience of working to deadlines with quality output.
• Proven experience of delivering exceptional service to customers.
• Strong organisational and prioritisation skills.

45 hours per week, Monday to Friday 

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Sales Support Assistant

Location: The Car Buying Group

Voted the fastest growing Tech company in the North of England 2017 and number 20 in The Sunday Times top 20 tech track 100 list 2018, The Car Buying Group, work with enthusiastic, passionate, and hardworking individuals. Our aim is to be one of the leading online car buying services, offering an industry leading proposition, delivering the fairest, simplest and one of the fastest ways to sell a car on line. Our passion is cars and customer experience.

We are looking for 2 x part time Sales Support Assistants to join our busy team at our Normanton office for 20 hours per week.

Responsibilities include:

  • Answer inbound calls from third party transport agents and take an accurate description of a vehicles condition at the point of vehicle collection.
  • Outbound calls to customers to ensure customers understand the vehicle collection process and have all required documentation to enable the successful completion of the collection.
  • General admin such as handling post, processing customer payments and processing customer & colleague enquiries.
  • Processing customer enquiries via Live Chat, maximise opportunity through the channel by converting conversations in to vehicle purchases.

Duties include:

  • Speaking with third party transport agents at the point of vehicle collection to gain an accurate description of the vehicles condition.
  • Comparing the transport agents assessment to that of the customers initial description to validate the accuracy of the information.
  • Creating strong relationships with colleagues within each department.
  • Providing feedback and reporting at all levels of the business to improve the quality of collections and the vehicle collection process.
  • Liaising with customers to obtain and process payment information and confirm the transaction as complete.
  • Processing of customer, colleague or company information in line with processes, procedures or instructions.
  • Providing an excellent customer experience as contact point to our business.
  • Handling prior and after sale customer queries such as ensuring correct documents, fines, transfer of vehicle ownership and/ or vehicle breakdowns.
  • General administrative duties including but not limited to emails, filing, reporting, telephone activity and data/ information processing.
  • Making payments to customers via online banking, adhering to all company processes and policies.

Skills/Experience:

  • Previous experience within a telephone/ office/ contact centre environment
  • Understanding and working knowledge of Microsoft packages (excel/ word)
  • Excellent data entry skills
  • Ability to prioritise effectively with strong multi tasking skills
  • Excellent typing skills
  • Comfortable with speaking to customers, suppliers and colleagues at all levels
  • Excellent communication skills
  • Ability to work in a high energy/ high pressure/ fast paced environment
  • Deliver excellent customer service
  • Proven ability to meet/exceed targets
  • Excellent listening and questioning skills
  • Experience working in a targeted environment

Hours of work:

3pm-7pm, Monday to Friday

OR

Thursday , 4.5 hours flexible on times (between 9am and 7pm)

Friday, 8 hours - 9.00am – 5.30pm

Saturday, 7.5 hours - 9.00am – 5.00pm

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HR & Payroll Administrator

Location: Wakefield

We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.

We are looking for a HR & Payroll Administrator to join our busy HR team based at our Normanton site. The role is 22.5 hours per week as part of a job share.

Responsibilities include:

  • Administer all documentation and system updates for the onboarding process.
  • Ensure all learning and development administration is maintained and compliant in line with role requirements.
  • Complete leaver and exit processes.
  • Administer contractual changes.
  • Place uniform orders including annual replacements.
  • Provide ER Administration where applicable.
  • Provide project input as needed.
  • Process payroll information.
  • Administer and maintain HR systems.

Duties include:

  • Produce offer letters & contracts.
  • Input employee data into HR/payroll system.
  • Update employee records with relevant letters and documentation.
  • Produce and request references.
  • Check eligibility to work documents and ensure compliance with legislation.
  • Send offers to candidates within a timely fashion.
  • Track all offers and documentation, ensuring that everything is completed prior to start date.
  • Coordinate with Payroll on new starters.
  • Comply with GDPR and any other legislative requirements.
  • Carry out administration for low level ER cases such as Absence and AWOL processes.
  • Ensure the HR inbox managed and queries answered in a timely fashion.
  • Responsible for the inputting payroll data.
  • Ensure that the relevant, accurate data is in the system and processed in time to meet payroll cut-off.
  • Assist with employee pay queries, escalating to the Payroll Lead where required.
  • Assist with payroll related administration including generation of letters, P11Ds, P45s etc.
  • Place uniform orders in line with budget including raising purchase order requests for approval.
  • Support the HR team to achieve HR function projects.
  • Work in an innovative fashion, striving for constant improvement at all times.
  • Support the HR team with any ad hoc tasks as required.

Skills/Experience:

  • Working towards CIPD, or relevant experience.
  • Strong administration skills and experience.
  • Experienced in data entry and processing.
  • Payroll processing experience preferred but not essential.
  • Excellent attention to detail.
  • Able to maintain confidentiality.
  • Computer literate with good Microsoft Office skills.
  • Cascade HR system experience preferred but not essential.

22.5 hours per week (over 3 days).

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Sale Day Driver

Location: Prees Heath

We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.

We are looking for 4 x Sale Day Drivers to join our busy Prees Heath team. These roles are for 9 hours per week to support with the running of our auctions on Tuesdays, Thursdays & Fridays.

Principle responsibilities include:

  • Process vehicles through the sale.
  • Completion of administrative duties relating to processing vehicles through the sale.
  • Maintain exceptional standards of Health & Safety.

Duties include:

  • Collect vehicles as directed and driving vehicles through auction lanes.
  • Park or move vehicles following the auction as instructed.
  • Move vehicle safely on every occasion.
  • Report all vehicle defects in a timely manner.
  • Where necessary, support wider yard operations with any required tasks.
  • Complete and display sale information for relevant vehicles within sale.
  • Mark all key fobs with relevant details post sale.
  • Return all keys to relevant persons.

Skills/experience:

  • Full UK driving licence.
  • Confident in driving all manner of vehicles including: Cars, Light & Medium Goods Vehicles; Manual & Automatics.
  • Experience of working to deadlines with quality output.

Working hours:

Tuesday:                10-30 to 13-30

Thursday:              10-00 to 13-00

Friday:                  10-00 to 13-00

 

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Auction Assistant

Location: Donington Park

We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.

We are looking for a 16 Hour Auction Assistant to join our team at our Donington site

Responsibilities include:

  • Provide exceptional service to all our customers and clients.
  • Be responsible for the end to end buyer registration process.
  • Be responsible for customer enquiries.
  • Carry out administrative tasks with a high level of accuracy.

Duties include:

  • Register buyers
  • Serve at the counter
  • Answer the phone
  • Field all enquiries from customers & vendors
  • Prepare documentation to support Sale Day activities including creation of catalogues.
  • Prepare the rostrum for Sale Day
  • Produce the Sales Catalogue
  • Reconcile the payment drawer daily
  • Manage provisional bids as required
  • Process payments from buyers
  • Manage DVLA & legal requests for information
  • Oversee that all invoices are prepared & sent to buyers, including delivery, with support from Auction Assistant
  • Liaise with Accounts Assistant within branch to ensure debt is controlled.

Qualifications/Experience:

  • Excellent customer service skills
  • Intermediate computer & Microsoft office knowledge
  • Strong interpersonal and communication skills
  • Organisation & prioritisation skills

16 per week: 8 hours Tuesday & 8 hours Thursday

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Vendor Support Administrator

Location: Donington Park

We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.

We are looking for a full time Vendor Support Administrator to join our busy team at our Donington Park site.

Principle responsibilities include:

  • Be responsible for onsite vendor account management.
  • Carry out administrative tasks with a high level of accuracy.
  • Create accurate vendor sale reports.
  • Ensure that levels of customer service within the function are exceptional at all times.

Duties include:

  • Be knowledgeable in all areas of vendor SLA’s & requirements.
  • Deal with enquiries from vendors.
  • Close queries in a timely fashion, prioritising customer service.
  • Add vehicle deliveries to the AMS system.
  • Monitor “Not Inspected” & “Not Booked In” vehicles in order to ensure SLA’s are maintained and exceeded.
  • Determine vehicle values using HPI valuation system and record information.
  • Obtain reserve prices from vendors and input information into AMS.
  • Prepare documentation to support Sale Day activities.
  • Update vehicle records as required in AMS.
  • Prepare the sale in AMS.
  • Manage provisional bids.
  • Prepare & provide vehicle entry sheets to Auctioneers as required.
  • Create accurate vendor sale reports
  • Prepare & dispatch pre & post sale reports.

40 hours per week, Monday to Friday 8.30 - 5.30

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Transport Coordinator

Location: Donington Park

We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.

We are looking for a Transport Coordinator to join our team at our Donington site.

Duties include:

  • Accurately record vehicles in & out of site.
  • Coordinate collections & deliveries.
  • Arrange sub-contractor allocations.
  • Complete administration and documentation as required.
  • Conduct daily & weekly tasks including vehicle checks.
  • Generate reports for distribution as required.
  • Maintain all necessary transport systems.
  • Work closely with the Transport Manager or Supervisor to ensure drivers remain compliant with legislation & Company policies, including tacograph.
  • Act as first line support for all transport related queries including telephone and email.
  • Support the wider transport function as required, including acting as a proxy for the Supervisor/Manager on site as required.
  • Consistently work in a way that delivers exceptional customer service.
  • Ensure feedback is learned from and work in a way that supports continuous improvement.

Skills/Experience:

  • Strong administration skills and experience.
  • Experienced in data entry and processing.
  • Excellent attention to detail.
  • Ability to work in a complex, fast paced transport function.
  • Interpersonal and communication skills.
  • Experience of working to deadlines with quality output.
  • Organisational and prioritisation skills.

40 hours per week, Monday to Friday

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Auction Assistant

Location: Chelmsford

We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.

We are looking for a part time Auction Assistant to join our busy Chelmsford team. The role is 20.5 hours per week, Monday & Wednesday.

Responsibilities include:

  • Provide exceptional service to all our customers and clients.
  • Be responsible for the end to end buyer registration process.
  • Be responsible for customer enquiries.
  • Carry out administrative tasks with a high level of accuracy.

Duties include:

  • Serve at the counter.
  • Answer the phone.
  • Field all enquiries from customers & vendors.
  • Prepare documentation to support Sale Day activities including creation of catalogues.
  • Prepare the rostrum for Sale Day.
  • Produce the Sales Catalogue.
  • Reconcile the payment drawer daily.
  • Manage provisional bids as required.
  • Process payments from buyers.
  • Complete the 2 way process post sale.
  • Manage DVLA & legal requests for information.
  • Oversee that all invoices are prepared & sent to buyers, including delivery, with support
  • from Accounts Assistant.
  • Liaise with Accounts Assistant within branch to ensure debt is controlled.

Skills/Experience:

  • Ability to work in a complex, fast paced
  • operations function.
  • Strong interpersonal and
  • communication skills.
  • Experience of producing high quality
  • information to deadlines.
  • Proven experience of delivering
  • exceptional service to customers both
  • personally and through a team.
  • Organisational and prioritisation skills.
  • Intermediate computer & Microsoft Office knowledge.

Hours of work:

Monday 8:30am - 9pm (30 min break) = 12 hours

Wednesday 8:30am - 5:30pm (30 min break) = 8.5 hours

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Yard Operative

Location: Donington Park

We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.

We are looking for 2 x full time Yard Operatives based at our Donington Park site.

Responsibilities:

  • Process vehicles and carry out vehicle checks.
  • Ensure that levels of customer service within the function are exceptional at all times.
  • Take responsibility for yard & site health, safety & security.

Duties include:

  • Book vehicles in and out using the handheld device.
  • Conduct vehicle security checks.
  • Update all paperwork and barcodes appropriately.
  • Dispatch documentation to the administrative staff.
  • Report all vehicle defects in a timely manner.
  • Refuel vehicles as per procedure.
  • Jump start or battery start vehicles as per procedure.
  • Transport vehicles around the yard as needed, adhering to legislation & Company policies at all times.
  • Ensure that vehicles are prepared for sales in line with site processes.
  • Process vehicles through the sale.
  • Prepare vehicles for collections post sale.

Skills

  • Full driving license.
  • Ability to work in a complex, fast paced operations function.
  • Interpersonal and communication skills.
  • Experience of working to deadlines with quality output.
  • Proven experience of delivering exceptional service to customers.

40 hours per week, Monday to Friday.

Job Types: Full-time, Permanent

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Regional Sales Roles

Location: Wakefield

We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.

We are looking for full time regional sales/business development roles to join our busy national sales team. The roles can be based from any of our 6 centres with travel required.

Principle responsibilities:

  • Maintain & grow the existing customer base of both buyers and sellers.
  • Provide exceptional levels of customer service.
  • Manage the volumes from buyers and sellers mitigating risk and maximising opportunity.
  • Produce timely & accurate reporting.

Duties include:

  • Identify and generate new customer prospects via all prospecting channels, including social media and your networks.
  • Organise and conduct effective calls and meetings with new and existing customers with an aim to encourage purchasing and selling, maximising all sales opportunities.
  • Build strong relationships with a portfolio of 150 buyers. Be fully accountable for driving “customer excellence” service levels with an aim to increasing purchase and selling activity whilst identifying all sales opportunities to meet and exceed sales targets.
  • Undertake structured prospecting and sales calls, qualifying requirements, setting up meetings and presenting tailored solutions that meet the customer’s needs.
  • Complete allocated call campaigns communicating effectively
  • Organise & attend sales blitz days.
  • Complete buyer tiering call campaigns to the buyers who are due to upgrade or downgrade, mitigating risk and communicating benefits effectively
  • Obtain feedback from customers and share with the wider team, to enable learning and improvements.
  • Plan, implement and manage specific focus areas and campaigns for the sales team.
  • Respond to queries via email & over the telephone, providing exceptional customer service every time.
  • Work closely with internal stakeholders to ensure the delivery of client SLA and KPI’s are being met across the sales team.
  • Provide support for customers where they require – how to use the website/app functions and performing website login resets for users as needed.
  • Manage customer complaints effectively & be a point of escalation for issue resolution.
  • Take responsibility for enhancing the customers overall experience
  • Support the continuous improvement plan by communicating ideas and suggestions in team meetings and 1-2-1’s.
  • Manage new customer implementation & the on-boarding process.

Skills/Experience:

  • Proven experience of field-based sales role within a similar environment.
  • Experience within the automotive industry.
  • Must be able to demonstrate recent successes of meeting and exceeding targets.
  • Ability to provide exceptional levels of customer service at all times.
  • The ability to work autonomously and as part of a team.
  • Organisation and time management skills, be able to work at pace.
  • The ability to effectively present information and negotiate at all levels.
  • Able & willing to travel.
  • Full UK Driving License.

40 hours per week, Monday to Friday

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Head of Infrastructure & Service Delivery

Location: Wakefield

We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.

We are looking for a Head of Infrastructure & Service Delivery to lead IT service delivery for the company.

Principle responsibilities:

  • Lead and manage the IT Service Delivery for the Company.
  • Work with and support other members of the Senior Management Team (SMT) to ensure the Company’s objectives are met.
  • Ensure that the IT function is able to meet its budgetary responsibilities from a Service Delivery perspective.
  • Support change management projects.

Duties include:

  • Provide visible, respectful leadership to direct reports and be the technical expert for the department.
  • Oversee the efficient operation of systems, including engaging with external consultants as appropriate.
  • Manage direct reports to achieve agreed outputs.
  • Work towards the IT strategy and continuously strive to achieve the goals set out.
  • Establish KPI’s to manage performance across the team.
  • Take responsibility for the timely production of monthly team MI.
  • Take action/work with colleagues to address and solve issues arising within Service Delivery.
  • Obtain the buy in and support of the SMT with all IT matters.
  • Conduct financial reviews/resolve budgetary issues in a timely manner, adhering to Company guidelines at all times.
  • Regularly review the Service Delivery cost base to ensure that the function has the lowest cost commensurate with its quality and delivery of objectives.
  • Work with key stakeholders on the project needs of the Company, delegating specific tasks to the wider function.
  • Ensure that projects align with the goals and needs of the Company.
  • Manage the audit process for all ongoing projects and give regular updates to ensure goals are met.

Skills/Experience:

  • Excellent customer-facing communication skills. 
  • Strong focus on IT security best practice
  • Extensive experience in an IT management IT role.
  • Ability to influence at all levels.
  • Strong track-record in IT.
  • Experience of managing a team.
  • Ability to manage supplier relationships.
  • Amazon Web Services cloud based solution, virtual servers and updates, EC2, S3, SES, RDS, Route53, VPC
  • Admin of PostgreSQL and SQLSVR databases.
  • Firewall management, SonicWall, Switches, Wifi, VLANs, SSL, IPSec VPNs.
  • Windows Domain (Advanced Admin) – Active Directory, DHCP, DNS, Group Policy, Office365, Permissions, Printers, Scripting (BAT, VBS, PowerShell).
  • Operating Systems Admin – Linux (Several flavours), Mac OS X, Windows incl. Windows Server

40 hours per week, Monday to Friday.

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Project Manager

Location: Wakefield

We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.

We are looking for a Project Manager to join our busy team. The role can be based at any of our 6 sites across the UK, with occasional travel required and is initially for a 6 month duration.

Principle Responsibilities:

  • Provide end-end project management across simultaneous projects.
  • Deliver projects on time, in full, and within budget.
  • Lead and coach project teams throughout project life cycles.
  • Be the central point of contact for key internal and external stakeholders.
  • Produce reports on performance of projects against plan.

Duties include:

  • Create, maintain, and communicate detailed and organised project plans that document delivery milestones, decisions, and risks.
  • Execute strategic project plans in line with project objectives.
  • Coordinate internal resources and allocation of third parties or suppliers for the flawless execution of projects.
  • Plan and facilitate all project related meetings.
  • Summarise key items raised from meetings, issuing a brief of actions and those responsible for each task.
  • Attend sites to assess progress and ensure smooth completion when required.
  • Communicate any key threats which could compromise completion of projects.
  • Use appropriate verification techniques to manage changes in project scope, schedule, and costs.
  • Proactively monitor and report on project progress, resolving any potential issues quickly and effectively.
  • Analyse and interpret data from a variety of sources to support decisions.
  • Create informative progress reports and actions that can be shared externally if required.
  • Build strong relationships and actively collaborate across functions to support the achievement of objectives.
  • Determine, monitor, analyse and control project costs and outcomes to ensure they meet financial objectives.
  • Create risk mitigation strategies to anticipate, assess and resolve project risks as they are encountered.

Skills/Experience:

  • PRINCE2 practitioner, project management professional or equivalent.
  • Strong experience in all aspects of Project Management.
  • Demonstrable experience of managing projects simultaneously and delivering business benefit.
  • Ability to engage with all stakeholders upto and including board level.
  • Strong interpersonal, influencing and communication skills.
  • Strong organisational and prioritisation skills.
  • Proficient in Microsoft Office.

40 hours per week, Monday to Friday

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National Operations Manager

Group vacancy

We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.

We are looking for a National Operations Manager to join our operations team. The role will include travel across all 6 of our sites.

Principle responsibilities:

  • Deliver the operational strategy in line with business objectives.
  • Provide effective Leadership and Management.
  • Enforce & promote safety within the sites and company.
  • Meet and exceed financial and operational metrics.
  • Oversee operational projects.
  • Support the Chief Operating Officer.

Duties include:

  • Promote exceptional levels of service throughout Operations.
  • Provide visible leadership and be actively present on sites to assist the COO with the management of centres.
  • Assist in the planning of auctions including resolving any issues.
  • Take responsibility for efficient capacity utilisation at all centres.
  • Work closely with the Auction Centre Managers (ACM)’s to:

facilitate the smooth operation of the centres;

ensure that all processes are cost efficient; and

ensure all planned auctions are held effectively and professionally in line with Company standards.

  • Evaluate sales & measure conversions to create plans to increase revenue.
  • Ensure processes are lean, agile, and cost effective.
  • Understand what drives centre performance & be able to confidently articulate that to stakeholders.
  • Analyse data to influence strategic improvement across the function.
  • Analyse data relating to company products, services and activities, comparing performance to plan and proposing actions as required.
  • Effectively and efficiently utilise departmental staff, resources and budgets to meet departmental and business needs.
  • Be the first point of contact for all operational escalations.
  • Ensure complaints are acted upon and actions are monitored, evaluated and implemented.
  • Champion continuous improvement throughout the Operations function.
  • Coach and mentor ACM’s, demonstrating best practice.
  • Embed KPI’s to manage performance across team.
  • Identify and action opportunities for profit improvement across all sites.
  • Provide recommendations for continuous improvement in order to maximise operational activities and outcomes.
  • Oversee profit and loss accounts to ensure revenue is maximised.
  • Report on labour cost and productivity, producing KPIs for continuous review and improvement.
  • Participate in the creation of Operations budgets & forecasts.
  • Promote best practice across the sites, including and ensuring the sites remain up to date on HSEQ policy and procedures.
  • Create, maintain and communicate detailed and organised project plans that document delivery milestones, decisions and risks.
  • Assist the COO in all matters and work as a team with ACM’s to maximize the profitability of all centres and online operations.
  • Act as the COO’s proxy when required

Skills/Experience:

  • Experience in a similar role.
  • Industry experience is desirable
  • Sound track record in an operational environment.
  • Experience of managing P&L and budgets
  • People management/management experience.
  • Experience in project management.
  • Knowledge of applying lean principles in the workplace.
  • Experience in process improvements and implementation.
  • Ability to influence at all levels.
  • Advanced level of IT literacy, including Excel & PowerPoint.
  • Works well in a fast-paced environment.

40 hours per week, Monday to Friday

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Buyer Services Assistant (part time)

Location: Wakefield

We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.

We are looking for a part time Buyer Services Assistant to join our busy team based at Wakefield. The role is 15 hours per week as part of a job share. Working days are Wednesday & Thursday.

Principle Responsibilities include:

  • Maintain & grow the existing buyer base.
    Provide exceptional levels of Customer Service.
    Manage the buyer tier movements mitigating risk and maximising opportunity.

Duties include:

  • Identify and generate new buyer prospects via all channels, including social media.
  • Complete effective new buyer welcome calls with an aim to encourage purchasing and explore opportunities.
  • Build strong relationships with a portfolio of 150 buyers.
  • Be fully accountable for driving “customer excellence” service levels with an aim to increasing purchase activity and identify all sales opportunities
  • Respond to queries via email & over the telephone, providing exceptional customer service every time.
  • Work closely with internal stakeholders to ensure the delivery of client SLA and KPI’s are being met across the Buyer Services team.
  • Provide support for buyers where they require – how to use the website/app functions and performing website login resets for users as needed.
  • Manage customer complaints effectively & escalate issues for resolution where required.
  • Take responsibility for enhancing the customers overall experience.
  • Support the continuous improvement plan by communicating ideas and suggestions in team meetings and 1-2-1’s.
  • Manage and facilitate buyer fee trials to maximise opportunity and mitigate risk.
  • Review and action internal stakeholder feedback regarding buyer attendance/performance.
  • Keep all systems up to date with customer contact details.
  • Close accounts & remove access where required & in a timely manner.
  • Update GDPR preferences within AMS.
  • Record activity of work carried out with portfolio of buyers using Teams platform.
  • Support the chasing of debts where relationship can be utilised.
  • Actively feedback in team meetings including presenting activity carried out on portfolio
  • Support team members with a “getting it right first time” approach.

Skills/Experience:

  • Proven experience of undertaking a sales support role or account management
  • Experience of working in a contact centre environment.
  • Ability to provide exceptional levels of customer service at all times.
  • The ability to work autonomously and as part of a team.
  • Organisation and time management skills, be able to work at pace.
  • High level IT literacy in all core Microsoft programmes and database management.

 

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Buyer Services Team Leader

Location: Wakefield

We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.

We are looking for a full time Team Leader to join our busy Buyer Services team based at our head office site in Normanton.

Principle responsibilities include:

• Maintain & grow the existing buyer base.
• Provide exceptional levels of Customer Service.
• Manage the buyer tier movements mitigating risk and maximising opportunity.
• Produce timely & accurate reporting.
• Carry out & delegate administrative duties.
• Lead & manage direct reports.

Duties include:

  • Work with the Head of Buyer Services to deliver on strategic buyer objectives.
  • Identify and generate new buyer prospects via all channels, including social media.
  • Complete effective new buyer welcome calls with an aim to encourage purchasing and explore opportunities.
  • Allocate new buyers to the portfolio
  • Build strong relationships with a portfolio of 150 buyers. Be fully accountable for driving “customer excellence” service levels with an aim to increasing purchase activity and identify all sales opportunities
  • Complete allocated call campaigns communicating effectively
  • Complete buyer tiering call campaigns to the buyers who are due to upgrade or downgrade, mitigating risk and communicating benefits effectively
  • Manage and facilitate buyer fee trials to maximise opportunity and mitigate risk.
  • Manage the Buyer Services team to ensure regular contact with buyers, to encourage sale attendance & purchasing.
  • Review and action internal stakeholder feedback regarding buyer attendance/performance
  • Obtain feedback from customers and share with the wider team, to enable learning and improvements.

Skills/Experience:

  • Proven experience of undertaking a sales support role.
  • Experience of leading & effectively managing a team.
  • Ability to provide exceptional levels of customer service at all times.
  • Must be able to demonstrate recent successes of meeting and exceeding targets, personally & through a team.
  • The ability to work autonomously and as part of a team.
  • The ability to effectively present information and negotiate at all levels.
  • High level IT literacy in all core Microsoft programmes and database management
  • Be able to manage time and resources effectively.

40 hours per week, Monday to Friday

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Yard Operative

Location: Westbury

We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.

We are looking for a full time Yard Operative based at our Westbury site.

Responsibilities:

  • Process vehicles and carry out vehicle checks.
  • Ensure that levels of customer service within the function are exceptional at all times.
  • Take responsibility for yard & site health, safety & security.

Duties include:

  • Book vehicles in and out using the handheld device.
  • Conduct vehicle security checks.
  • Update all paperwork and barcodes appropriately.
  • Dispatch documentation to the administrative staff.
  • Report all vehicle defects in a timely manner.
  • Refuel vehicles as per procedure.
  • Jump start or battery start vehicles as per procedure.
  • Transport vehicles around the yard as needed, adhering to legislation & Company policies at all times.
  • Ensure that vehicles are prepared for sales in line with site processes.
  • Process vehicles through the sale.
  • Prepare vehicles for collections post sale.

Skills

  • Full driving license.
  • Ability to work in a complex, fast paced operations function.
  • Interpersonal and communication skills.
  • Experience of working to deadlines with quality output.
  • Proven experience of delivering exceptional service to customers.

42.5 hours per week, Monday to Friday. 7.30AM - 4.30PM

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Sale Day Driver

Location: Donington Park

We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.

We are looking for 8 x Sale Day Drivers to join our busy Donington Park team. These roles are Zero Hour Contracts to support with the running of our auctions on Tuesdays & Thursdays. There may also be a requirement to work on Monday every 2 weeks.

Principle responsibilities include:

  • Process vehicles through the sale.
  • Completion of administrative duties relating to processing vehicles through the sale.
  • Maintain exceptional standards of Health & Safety.

Duties include:

  • Collect vehicles as directed and driving vehicles through auction lanes.
  • Park or move vehicles following the auction as instructed.
  • Move vehicle safely on every occasion.
  • Report all vehicle defects in a timely manner.
  • Where necessary, support wider yard operations with any required tasks.
  • Complete and display sale information for relevant vehicles within sale.
  • Mark all key fobs with relevant details post sale.
  • Return all keys to relevant persons.

Skills/experience:

  • Full UK driving licence.
  • Confident in driving all manner of vehicles including: Cars, Light & Medium Goods Vehicles; Manual & Automatics.
  • Experience of working to deadlines with quality output

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IT Engineer/2nd Line Support

Location: Wakefield

We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.

We are looking for a IT Engineer to join our busy team and provide 2nd line support across the business. The role will be based at our Wakefield site with travel required across all 6 of our centres.

Principle responsibilities:

  • Provide 2nd line technical support across the business.
  • Undertake visits to site to resolve issued where required.
  • Take ownership of incidents assigned to you and manage them through to resolution.
  • Maintain a high level of customer service and provide an excellent customer experience.
  • Develop strong relationships across the business.
  • Support the Senior IT engineer as required.

Duties include:

  • Assist with general computer, systems and software enquiries from colleagues within the organisation.
  • Resolve various IT issues such as unresponsive servers, rostrum PC issues, live-streaming outages etc.
  • Undertake visits to sites to resolve issues as required.
  • Provide a quality level of service ensuring communication is at the forefront.
  • Troubleshoot hardware, operating systems, applications and infrastructure issues.
  • Set up from new and re-build Laptops and Desktops.
  • Install and configure IT Hardware and Software.
  • Create and maintain technical documentation and ensure that assets are correctly recorded.
  • Raise orders for the purchasing of new equipment, subject to the relevant sign off.
  • Carry out management of the network VPN.
  • Undertake IT testing.
  • Maintain Mitel and Cisco telephony system.
  • Support the 1st line engineer as and when required.
  • Liaise with third party support teams for additional technical support where necessary.
  • Maintain department inventory and equipment specification files.
  • Ensure that all IT records are accurate & compliant with GDPR at all times.
  • Take ownership of requests through to resolution, following up and closing as necessary.
  • Ensure all incidents and service requests are appropriately logged, prioritised, and progressed efficiently and professionally.
  • Escalate incidents to 3rd line specialist where necessary.
  • Produce reports as required.
  • Develop strong working relationships across the business.

Skills/Experience:

  • Proven experience in providing 2nd Line IT support.
  • Experience with telephony systems.
  • Windows domain environments – Group policy, Active Directory, Windows 10.
  • Windows Server Infrastructure – Window server 2008-2019.
  • Computer Networking.
  • Mobile Device Management – Apple business, Android for Work/Enterprise, Cisco Meraki.
  • Microsoft Office 365.
  • Internet connectivity and VPN.
  • CCTV and managed door access.
  • OneLan.
  • Aruba Wi-Fi.
  • Excellent written and verbal communication skills.

40 hours per week, Monday to Friday

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Vendor Support Administrator

Location: Westbury

We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.

We are looking for a full time Vendor Support Administrator to join our busy team at our Westbury site.

Principle responsibilities include:

  • Be responsible for onsite vendor account management.
  • Carry out administrative tasks with a high level of accuracy.
  • Create accurate vendor sale reports.
  • Ensure that levels of customer service within the function are exceptional at all times.

Duties include:

  • Be knowledgeable in all areas of vendor SLA’s & requirements.
  • Deal with enquiries from vendors.
  • Close queries in a timely fashion, prioritising customer service.
  • Add vehicle deliveries to the AMS system.
  • Monitor “Not Inspected” & “Not Booked In” vehicles in order to ensure SLA’s are maintained and exceeded.
  • Determine vehicle values using HPI valuation system and record information.
  • Obtain reserve prices from vendors and input information into AMS.
  • Prepare documentation to support Sale Day activities.
  • Update vehicle records as required in AMS.
  • Prepare the sale in AMS.
  • Manage provisional bids.
  • Prepare & provide vehicle entry sheets to Auctioneers as required.
  • Create accurate vendor sale reports
  • Prepare & dispatch pre & post sale reports.

Skills/Experience:

  • Ability to work in a complex, fast paced operations function.
  • Strong interpersonal and communication skills.
  • Experience of producing high quality information to deadlines.
  • Proven experience of delivering exceptional service to customers both personally and through a team.
  • Organisational and prioritisation skills.
  • Intermediate computer & Microsoft Office knowledge.

40 hours per week, Monday to Friday 8.30 - 5.30

Job Types: Full-time, Permanent

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Senior IT Engineer/3rd Line Support

Location: Wakefield

We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.

We are looking for a Senior IT Engineer to join our busy team and provide 3rd line support across the business. The role will be based at our Wakefield site with some adhoc travel required across all 6 of our centres.

Principle responsibilities include:

  • Implement the strategic and tactical objectives of the Head of Infrastructure & Service Delivery.
  • Manage IT projects including cost control and communication to stakeholders.
  • Provide 3rd line technical support across the business.
  • Act as an escalation point for the 2nd line team.
  • Take ownership of incidents assigned to you and manage them through to resolution.
  • Maintain a high level of customer service always to provide an excellent user experience.
  • Develop strong relationships across the business.
  • Support the Head of Infrastructure & Service Delivery as required.
  • Continuously improve systems and services provided to the business within budget and timescales.

Duties include:

  • Assist with technical computer, systems and software enquiries from colleagues within the organisation.
  • Perform network assessments and security audits.
  • Prepare and compile technical documentation to support new system developments.
  • Provide a quality level of service ensuring communication is at the forefront.
  • Troubleshoot hardware, operating systems, applications and infrastructure issues.
  • Ensure all servers are operational and backed up regularly.
  • Create and maintain technical documentation and ensure that assets are correctly recorded.
  • Raise orders for the purchasing of new equipment, subject to the relevant sign off.
  • Engage regularly with internal and external 1st/2nd line engineers to assist with escalated faults.
  • Maintain department inventory and equipment specification files.
  • Ensure that all IT records are accurate & compliant with GDPR at all times.
  • Develop strong working relationships across the business.
  • Proactively identify enhancements to IT service offerings.
  • Liaise with suppliers, third party service providers, employees and clients.
  • Work towards the IT strategy and continuously strive to achieve the goals set out.
  • Assess and advise the Head of Infrastructure & Service Delivery on the potential benefit to the organisation, of specific system hardware or software developments or products.
  • Assist and participate in IT and other departmental specialist projects where requested.
  • Provide assistance as and when required in relation to internal/external audits.
  • Undertake any other ad-hoc duties as required.

Skills/Experience:

  • Proven experience in providing 3rd Line IT support.
  • Windows domain environments – Group policy, Active Directory, Windows 10.
  • Windows Server Infrastructure – Window server 2008-2019.
  • Computer Networking.
  • Mobile Device Management – Apple business, Android for Work/Enterprise, Cisco Meraki.
  • Microsoft Office 365.
  • Internet connectivity and VPN.
  • CCTV and Managed door access.
  • OneLan.
  • Aruba Wi-Fi.
  • Excellent written and verbal communication skills.

40 hours per week, Monday to Friday

View full vacancy details

Registered Address

Units 1 & 2 Harvard Way
Normanton Industrial Estate
Normanton
West Yorkshire
WF6 1FL

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